In the event that you are not satisfied with your purchase, we have a straightforward and customer-friendly return and refund policy in place to make things right.
We accept returns for most items within 16 days of the original purchase date. To initiate a return, please contact our dedicated customer service team at [email protected]. They will provide you with detailed instructions and a return authorization number to facilitate the return process.
It is important to note that the item(s) being returned must be in new and unused condition, with all original tags and packaging intact. Items that are not in new condition, or have been used or washed, may not be eligible for return.
Upon receiving your return, we will carefully inspect the item(s) to ensure they meet our return policy criteria. If the item(s) pass inspection, we will proceed with issuing a refund to your original payment method. Kindly note that shipping fees are non-refundable, and you will be responsible for the cost of return shipping.
For defective or damaged items, please contact our customer service team immediately at [email protected]. We will promptly assist you in resolving the issue by providing a replacement or issuing a refund as needed.
Refunds for eligible returned items will be processed within 8-10 business days from the date of receiving the item(s). Please be aware that it may take additional time for the refund to appear on your credit card statement, depending on your bank or credit card issuer.
Currently, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return as outlined above and placing a new order for the desired item.
Shipping Policies for Returns
If you need to return an item, the cost of return shipping will be your responsibility. We recommend using a trackable shipping method to ensure the safe arrival of your return.
For defective or damaged items, we will provide a prepaid shipping label for your convenience.
Please understand that we cannot be held liable for items that are lost or damaged during the return shipping process. We recommend securely packaging the item(s) and insuring the package for the full value of the item(s).
The following items are not eligible for return:
- Gift cards
- Items that are not in new, unused condition
- Items that have been used or washed
- Items that are missing tags or packaging
- Final Sale Items
From time to time, we may offer items that are marked as final sales. These items are not eligible for return or exchange, and all sales are considered final.
Promotions and Discounts
If you purchased an item using a promotion or discount code, a refund will be issued for the amount paid after the discount is applied. In the case of returning an item that was part of a promotion or discount, the refund will reflect the amount paid after the discount was applied.
Changes to Return Policy
We reserve the right to modify our return policy without prior notice. The return policy in effect at the time of purchase will apply to your order.
If you have any questions or concerns regarding our return and refund policies, please do not hesitate to reach out to our customer service team at [email protected]. We are here to help.